Management Assistant (NQF 5)

The Management Assistant qualification equips your employees with the skills to deliver professional administrative and secretarial support across industries.
This occupational certificate develops multi-skilled staff who can coordinate organisational activities, manage projects, and uphold governance standards, strengthening your company’s operational efficiency and leadership capacity.
Overview
Objectives
Modules
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The Management Assistant QCTO accredited certification equips your employees with the practical skills and professional insight needed to deliver high-level administrative and secretarial support across industries.

Through focused training in communication, documentation, and resource management, staff gain the expertise required to enhance operational effectiveness within your organization.

This qualification prepares your workforce for diverse career pathways – from executive secretaries to office administrators – while opening clear opportunities for continued learning and advancement.

Accreditations

Related Qualifications

Qualification Objectives

The Management Assistant course focusses on the following objectives:

  • Plan, organise, and support meetings and workshops.
  • Apply interpersonal skills to foster smooth stakeholder relations.
  • Manage resources effectively using governance policies and procedures.
  • Administer and support special projects within organisations.
  • Promote professional documentation through accurate information processing and research.

Who will benefit?

  • Aspiring Management Assistants, Personal Assistants, or Executive Secretaries.
  • Individuals seeking careers in office administration, corporate support, or project coordination.
  • Professionals aiming to strengthen their communication, organisational, and governance skills.
  • Organisations looking to upskill staff for efficient office management and stakeholder engagement.

Qualification Modules

Knowledge Modules
  • Document Management and Record‑Keeping
  • Computerised Information Processing
  • Resource and Procurement Management
  • Social Media and Digital Literacy
  • Office Protocol, Deportment and Etiquette
  • Business Communication and Customer Services
  • Ready for Work Standards
  • Basic Business Calculations
  • Apply End User Computing
  • Business Documentation and Design
  • Meeting Administration
  • Introductory Project Management
  • Create a Trip Itinerary
  • Address Protocol Requirements
  • Determine, Acquire and Allocate Resources
  • Design and Develop Complex Text Documents
  • Manage a Small Project
  • Support Recruitment, Selection and Induction of Staff
  • Apply Communication and Effective Customer Relationships
  • Organise Meetings
  • Perform Administrative and Meeting Support Functions
  • Apply Ready for Work Standards to Everyday Work Activities
  • Handle Customer and Client Queries in an Office
  • Assist in Planning and Coordinating Special Events/Conferences
  • Procure and Allocate Resources
  • Manage a Paperless Office
  • Apply Supervisory Skills to Coordinate Clerical Staff
  • Prepare a Trip Itinerary

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