Retail Supervisor (NQF 4)
- 12 Months
- 100 Credits
- NQF Level 4
- SAQA ID: 99573
By cultivating leadership skills and operational oversight, this programme helps your organisation boost productivity and remain competitive in the retail sector.
With a Retail Supervisor (NQF 4) qualification, your staff gain the competencies to lead retail teams with confidence. Employees learn to manage performance, uphold service standards, and drive operational success – ensuring your business thrives in a demanding retail environment.
Qualification Objectives
Mastering the art of handling client complaints not only enhances customer satisfaction but also gives retailers the edge needed to stand out and excel in the market.
- Supervise retail and wholesale staff.
- Supervise the implementation and maintenance of retail or wholesale operations.
- Analyse causes of customer complaints and to resolve them in a manner that promotes customer loyalty
Who will benefit?
- Current Retail Supervisors
- Aspiring Retail Supervisors
- Retail Employees looking for career growth
- Store Managers
- Retail Business Owners and Franchisees
- HR and Training Managers in the retail sector
Qualification Modules
Knowledge Modules
- Concepts and principles of supervising Wholesale or Retail staff
- Concepts and principles of monitoring and improving performance
- Concepts and principles for the implementation and maintenance of retail or wholesale operations
- Concepts and principles of enhancing customer service
Practical Skill Modules
- Supervise retail or wholesale staff
- Monitor and control the work performance of a team
- Supervise operations
- Supervise service to internal and external retail and wholesale customers
- Resolve queries and complaints from internal and external retail and wholesale customers
Work Experience Module
- Processes and procedures for supervising wholesale or retail staff
- Processes and procedures for supervising, implementing and maintaining processes and procedures in a specific area of responsibility in a wholesale or retail outlet
- Processes and procedures for enhancing customer service in a wholesale or retail outlet
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