Sales Assistant (NQF 3)
Our QCTO accredited occupational certificate offers a 12month learning journey that equips your workforce to meet the demands of South Africa’s sales industry.
- 12 Months
- 54 Credits
- NQF Level 3
- SAQA ID: 99669
In the dynamic Wholesale and Retail sector, the role of a Sales Assistant is pivotal, serving as the linchpin for revenue generation and customer relationship building.
Qualification Objectives
Join our Sales Assistant Certificate training to gain the skills needed to excel in interacting with diverse customers, delivering exceptional service, and maximising product sales through advanced techniques and effective communication processes.
- Effectively interact with diverse customers to resolve queries
- Deliver excellent service and build lasting customer relationships
- Utilise sales cycles and advanced techniques to maximise product sales
- Follow processes for customer communication, service and sales
Who will benefit?
The Sales Assistant Certificate training is perfect for anyone looking to enhance their skills in customer interaction, service delivery, and sales techniques.
- Service Representatives
- Sales Associates
- Retail Professionals
Qualification Modules
Knowledge Modules
- Principles of attending to different types of customers and resolving queries
- Principles of service excellence and building customer relationships
- Concepts and principles of selling in a retail/wholesale environment
Practical Skill Modules
- Interact with customers and present a positive image
- Handle customer queries and complaints
- Provide customer service and build relationships
- Sell products using the sales cycle
- Use advanced selling techniques
Work Experience Module
- Processes for attending to customers, handling queries and communication
- Processes for providing customer service
- Processes for selling products using techniques in a retail/wholesale environment
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