Office Administrator (NQF 5)
Administrative Leadership Qualification: Empowering individuals with a comprehensive suite of administrative skills.
- 15 Months
- 445 Credits
- NQF Level 5
- SAQA ID: 102161
The Office Administrator qualification is designed to empower individuals with a comprehensive suite of administrative skills that are essential for the effective coordination of office activities.
It encompasses a broad spectrum of competencies, from information management to streamlining operational processes. While participants may not hold formal leadership titles, the skills acquired through this qualification are foundational to leadership development.
It equips participants with the ability to lead from within by enhancing their capacity to manage resources, optimise workflows, and contribute to strategic decision-making. This qualification lays the groundwork for emerging leaders to influence and drive positive change within their organisations.
Qualification Objectives
The Office Administrator qualification target’s the following objectives:
- Initiate and plan the delivery of office administration and management activities to address specific organizational objectives.
- Execute and control the delivery of office administration and management plans.
- Manage the close-out process for office administration and management projects.
Who will benefit?
- Office Administrators
- Executive Assistants
- Office Managers
Qualification Modules
Knowledge Modules
- Effective office administration and management
- Business communication and customer services
- Office protocol, deportment and etiquette
- Apply end user computing
- Social media and digital literacy
- Introductory project management
- Computerised project management
- Basic business calculations
- Resource and procurement management
- Tender and procurement processes and procedures
- Document management and record keeping
- Staffing and people support
- Principles of the NQF in relation to Skills Development and Workplace Skills Plan administration
- Public relations, marketing and advocacy
- Ready for work standards
Practical Skill Modules
- Communication and effective customer relationships
- Manage, coordinate and assist in the administration and clerical support of resources to facilitate the smooth and effective operational activities within the organisation
- Assist in the administration and preparation of the process of the tendering of contracts
- Manage meetings
- Payroll processing and pay administration
- Support the recruitment, selection and indication of staff
- Classify, identify, register, track and dispose of records and information
- Assist in the administration and preparation of the Workplace Skills Plan
- Provide administrative support to Marketing/Public relations division
- Prepare, install and dismantle exhibition elements
- Manage a small project
Work Experience Module
- Perform administrative and meeting support functions to support
- Handle customer and client queries and liaison in an office
- Marketing, public relations and administration support
- Assist in planning and coordinating at least tow special events/conferences
- Procure and collate resources
- Solicit tender offers in terms of set procedures
- Manage a paperless office
- Supervision and training of administration staff
- Assist in developing a Workplace Skills Plan according to employee training needs
- Apply ready for work standards to everyday work activities
Testimonials
"This training helps me to grow and improve my self-esteem by learning, gaining knowledge and get motivated to achieve my goals. It strengthens me to consider my leadership skills as a receptionist, and it helps me to create my own identity with a better me in my work environment."
Related Reading
