Conflict Conversations

Turning Dialogue into Resolution
  • Duration: 5 Day Programme
Overview
Objectives
Modules
TALK TO OUR EXPERTS

Fully aligned with the QCTO Conflict Management Skills Programme (NQF Level 5, 8 credits), this course strengthens dialogue, leadership agility, and the ability to convert conversations into measurable outcomes. We can position this as being optional, non-accredited is two days, accredited is three days

This programme reframes conflict not as disruption, but as an opportunity for growth and collaboration. Participants will learn to break silence in tense situations, separate facts from emotion, and build psychological safety that fosters trust. Through roleplays, case studies, and action planning, leaders practise deescalation techniques, strategic communication, and accountability frameworks.

By the end of the programme, participants will be equipped to transform conflict into progress, positioning dialogue as a leadership strategy for sustainable organisational culture.

Accreditations

  • 2 Days: Non-Credit Bearing
  • 3 Days: Credit Bearing

Programme Objectives

  • Equip leaders with tools to navigate difficult conversations.
  • Strengthen conflict management skills aligned to QCTO standards.
  • Build psychological safety and trust in workplace dynamics.
  • Enhance leadership agility in high pressure environments.
  • Convert dialogue into measurable, sustained organisational outcomes.

Who will benefit?

  • Managers
  • Team Leaders

Programme Outline

  • Day 1: Break the Silence
  • Day 2: Know Your Truth
  • Day 3: Create a Safe Space
  • Day 4: Inspire Action, Not Resistance
  • Day 5: Turn Talk into Progress

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