Conflict Management Programme

Our Conflict Management Skills Programme emphasises the importance of managing conflict with emotional intelligence.

The duration of this skills programme can be adapted to the client’s needs provided that QCTO requirements are met.
  • Flexible
  • 8 Credits
  • NQF Level 5
  • SAQA ID: SP210409
Overview
Objectives
Modules
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Our Conflict Management Skills Programme emphasises the importance of managing conflict with emotional intelligence.

Unmanaged conflict can severely impact team performance and disrupt organisational culture, making it imperative to address and resolve conflicts efficiently to maintain a productive and harmonious workplace.

Leverage  Leadership highlights the need for self-awareness and effective relationship management as the foundation for addressing conflict constructively.

Accreditations

Related Programmes

Programme Objectives

The Conflict Management Skills Programme targets the following objectives:

  • Identify and describe the main sources of conflict
  • Distinguish types of conflicts
  • Apply appropriate strategies to manage conflict
  • Resolve conflict using appropriate techniques in the workplace
  • Develop and implement follow up plans
  • Compile conflict resolution reports

Who will benefit?

  • Managers
  • Team Leaders
  • Supervisors struggling with conflict in their teams
  • Intact teams struggling with conflict

Programme Modules

Knowledge Modules
  • Topic 1: Sources of conflict
  • Topic 2: Types of conflicts
  • Topic 3: Strategies for conflict management
  • Topic 4: Techniques in conflict management
  • Topic 5: Conflict consequences analysis
  • Topic 6: Emotional intelligence in conflict resolution
  • Topic 7: Components of conflict resolution report
  • Topic 1: Apply teamwork in conflict resolution process.
  • Topic 2: Profile a conflict at a workplace.
  • Topic 3: Analyse a conflict profile and determine the causes of conflict.
  • Topic 4: Determine and implement appropriate conflict management strategies.
  • Topic 5: Select and apply conflict resolution techniques.
  • Topic 6: Analyse and profile conflict consequences.
  • Topic 7: Apply emotional intelligence in conflict resolution engagement.
  • Topic 8: Compile and implement conflict resolution follow up plan.
  • Topic 9: Compile conflict resolution report.

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