Conflict Management Programme

This programme enhances organisational effectiveness by embedding conflict management practices that sustain productivity.

Applying emotional intelligence reduces disruption, strengthens collaboration, and protects workplace harmony. Flexible in duration, it aligns with QCTO requirements while supporting business continuity.

  • Flexible
  • 8 Credits
  • NQF Level 5
  • SAQA ID: SP210409
Overview
Objectives
Modules
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The Conflict Management Programme strengthens organisational performance by embedding conflict resolution practices that protect productivity and workplace culture.

Unmanaged conflict disrupts teams and erodes collaboration, making efficient resolution essential for sustaining harmony and business continuity.

Leverage Leadership equips organisations with frameworks for self‑awareness and relationship management, ensuring conflicts are addressed constructively and translated into stronger, more resilient teams.

Accreditations

Related Programmes

Programme Objectives

The Conflict Management Skills Programme targets the following objectives:

  • Identify and describe the main sources of conflict
  • Distinguish types of conflicts
  • Apply appropriate strategies to manage conflict
  • Resolve conflict using appropriate techniques in the workplace
  • Develop and implement follow up plans
  • Compile conflict resolution reports

Who will benefit?

  • Managers
  • Team Leaders
  • Supervisors struggling with conflict in their teams
  • Intact teams struggling with conflict

Programme Modules

Knowledge Modules
  • Topic 1: Sources of conflict
  • Topic 2: Types of conflicts
  • Topic 3: Strategies for conflict management
  • Topic 4: Techniques in conflict management
  • Topic 5: Conflict consequences analysis
  • Topic 6: Emotional intelligence in conflict resolution
  • Topic 7: Components of conflict resolution report
  • Topic 1: Apply teamwork in conflict resolution process.
  • Topic 2: Profile a conflict at a workplace.
  • Topic 3: Analyse a conflict profile and determine the causes of conflict.
  • Topic 4: Determine and implement appropriate conflict management strategies.
  • Topic 5: Select and apply conflict resolution techniques.
  • Topic 6: Analyse and profile conflict consequences.
  • Topic 7: Apply emotional intelligence in conflict resolution engagement.
  • Topic 8: Compile and implement conflict resolution follow up plan.
  • Topic 9: Compile conflict resolution report.

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