Management Assistant (NQF 5)

The Occupational Certificate: Management Assistant equips participants with the skills to provide professional administrative and secretarial support across industries.
This qualification develops multi‑skilled individuals who can coordinate organisational activities, manage projects, and uphold governance standards.
Overview
Objectives
Modules
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The Management Assistant QCTO accredited certification equips learners with the practical skills and professional insight needed to deliver high-level administrative and secretarial support across a wide range of industries. 

Through focused training in communication, documentation, and resource management, participants gain the expertise required to improve operational effectiveness within any organisation. Graduates are well-prepared for diverse career paths—from executive secretaries to office administrators—with clear opportunities for continued learning and advancement.

Accreditations

Related Qualifications

Qualification Objectives

The Management Assistant course focusses on the following objectives:

  • Plan, organise, and support meetings and workshops.
  • Apply interpersonal skills to foster smooth stakeholder relations.
  • Manage resources effectively using governance policies and procedures.
  • Administer and support special projects within organisations.
  • Promote professional documentation through accurate information processing and research.

Who will benefit?

  • Aspiring Management Assistants, Personal Assistants, or Executive Secretaries.
  • Individuals seeking careers in office administration, corporate support, or project coordination.
  • Professionals aiming to strengthen their communication, organisational, and governance skills.
  • Organisations looking to upskill staff for efficient office management and stakeholder engagement.

Qualification Modules

Knowledge Modules
  • Document Management and Record‑Keeping
  • Computerised Information Processing
  • Resource and Procurement Management
  • Social Media and Digital Literacy
  • Office Protocol, Deportment and Etiquette
  • Business Communication and Customer Services
  • Ready for Work Standards
  • Basic Business Calculations
  • Apply End User Computing
  • Business Documentation and Design
  • Meeting Administration
  • Introductory Project Management
  • Create a Trip Itinerary
  • Address Protocol Requirements
  • Determine, Acquire and Allocate Resources
  • Design and Develop Complex Text Documents
  • Manage a Small Project
  • Support Recruitment, Selection and Induction of Staff
  • Apply Communication and Effective Customer Relationships
  • Organise Meetings
  • Perform Administrative and Meeting Support Functions
  • Apply Ready for Work Standards to Everyday Work Activities
  • Handle Customer and Client Queries in an Office
  • Assist in Planning and Coordinating Special Events/Conferences
  • Procure and Allocate Resources
  • Manage a Paperless Office
  • Apply Supervisory Skills to Coordinate Clerical Staff
  • Prepare a Trip Itinerary

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