Office Administrator (NQF 5)
- 15 Months
- 445 Credits
- NQF Level 5
- SAQA ID: 102161
It covers a broad spectrum of competencies, from information management to streamlining operational processes. While staff may not hold formal leadership titles, the skills gained through this qualification form a strong foundation for leadership development.
It empowers your workforce to lead from within by managing resources, optimizing workflows, and contributing to strategic decision-making. This qualification lays the groundwork for emerging leaders in your organization to influence and drive positive change.
Qualification Objectives
The Office Administrator qualification target’s the following objectives:
- Initiate and plan the delivery of office administration and management activities to address specific organisational objectives.
- Execute and control the delivery of office administration and management plans.
- Manage the close-out process for office administration and management projects.
Who will benefit?
- Office Administrators
- Executive Assistants
- Office Managers
Qualification Modules
Knowledge Modules
- Effective office administration and management
- Business communication and customer services
- Office protocol, deportment and etiquette
- Apply end user computing
- Social media and digital literacy
- Introductory project management
- Computerised project management
- Basic business calculations
- Resource and procurement management
- Tender and procurement processes and procedures
- Document management and record keeping
- Staffing and people support
- Principles of the NQF in relation to Skills Development and Workplace Skills Plan administration
- Public relations, marketing and advocacy
- Ready for work standards
Practical Skill Modules
- Communication and effective customer relationships
- Manage, coordinate and assist in the administration and clerical support of resources to facilitate the smooth and effective operational activities within the organisation
- Assist in the administration and preparation of the process of the tendering of contracts
- Manage meetings
- Payroll processing and pay administration
- Support the recruitment, selection and indication of staff
- Classify, identify, register, track and dispose of records and information
- Assist in the administration and preparation of the Workplace Skills Plan
- Provide administrative support to Marketing/Public relations division
- Prepare, install and dismantle exhibition elements
- Manage a small project
Work Experience Module
- Perform administrative and meeting support functions to support
- Handle customer and client queries and liaison in an office
- Marketing, public relations and administration support
- Assist in planning and coordinating at least tow special events/conferences
- Procure and collate resources
- Solicit tender offers in terms of set procedures
- Manage a paperless office
- Supervision and training of administration staff
- Assist in developing a Workplace Skills Plan according to employee training needs
- Apply ready for work standards to everyday work activities
Testimonials
"This training helps me to grow and improve my self-esteem by learning, gaining knowledge and get motivated to achieve my goals. It strengthens me to consider my leadership skills as a receptionist, and it helps me to create my own identity with a better me in my work environment."
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